bagi Privacy Policy

Data Collection

bagi collects user information in several ways. The types and sources of information collected are described in detail below.

2.1 Information You Provide Directly

Information you provide during registration, login or account management includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket or bank account)
• Messages exchanged through live chat or email support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identity
• Browser type and operating system
• Site browsing history and session data
• Gaming history, bet amounts and results
• Login time and session duration
• Location data (only with your permission)

2.3 Information Received from Third Parties

For the purposes of payment processing, identity verification or fraud prevention, we may also receive limited information from trusted third parties. Applicable laws are always followed in such cases.

Data Disclosure and Sharing

bagi does not sell your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification and technical services. These partners operate under strict confidentiality agreements.

4.2 Game Studios and Technology Providers

Limited session data may be shared for the operation of software from game providers including Pragmatic Play, PG Soft, JILI, Evolution and others. This data never includes full identity or financial details.

4.3 Legal Obligations

Information may need to be disclosed in response to a court order, government directive or applicable law. In such cases, bagi always follows the policy of providing only the minimum necessary information.

4.4 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred to the new entity. In that case, the obligation to maintain the standards of this privacy policy will continue to apply.

Data Security

bagi applies industry-standard technical and administrative measures to protect your information. Our security framework operates at the following levels:

6.1 Technical Security

• All data transmission is secured through SSL encryption
• Passwords are never stored in plain text — hashing algorithms are used
• Payment information is kept on separate, high-security servers
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

6.2 Administrative Security

• Only authorised staff can access a limited amount of user data
• All staff receive privacy training
• A log is kept of every instance of data access

Your Rights

bagi respects users' right to maintain control over their own personal information. You have the following rights:

8.1 Right to Access

You can find out at any time what information we hold about you and for what purpose it is being used.

8.2 Right to Rectification

If any information we hold about you is incorrect, you can request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, it may not be possible to delete data related to legal obligations or active transactions.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your data be restricted.

8.5 Right to Withdraw Consent

You may withdraw consent previously given for promotional communications or optional data collection at any time. This does not affect the validity of prior processing.

To exercise these rights or for any questions, please contact our support team. To learn more about our responsible gaming policy and how we protect you, visit the Responsible Gaming page.

International Data Transfers

Some of bagi's technology partners are located outside Bangladesh. When data transfer is required, the following protective measures are taken:

• Verifying that the destination country has adequate data protection laws
• Entering into internationally recognised data protection agreements with partners
• Sending transferred data in encrypted form
• Ensuring contractual obligations to prevent misuse of data by third parties

Policy Changes

bagi reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, users will be notified in the following ways:

• Displaying a notice in a prominent location on the website
• Sending a notification to the registered mobile number or email
• Updating the "Last Updated" date at the beginning of the policy

If you continue using the platform after the changes, you will be considered to have accepted the revised policy. For significant changes, we may ask you to accept the new policy again.